Only Lexus employees and Dealers can register for the website. Select the LOG IN button on the website and CREATE ACCOUNT.
Your registration will be sent to Head Office for approval within 5 business days. Once processed you will be sent an email confirming your registration.
If you have any enquiries regarding your registration please contact firstname.lastname@example.org
Once your order is complete and payment confirmed, you will receive an email from Zinc finance containing your tax invoice. Should you require another copy or a statement, please email email@example.com
If you wish to change or cancel an order after clicking ‘Place Order’, please email firstname.lastname@example.org.
NOTE: Orders can only be changed or cancelled if they have not yet been dispatched from our warehouse.
Once you have added items to your shopping cart, they will remain in your cart for 24 hours, after which time they will automatically be removed and go back into available stock. If you wish to proceed with your order, ensure you proceed to the Checkout. To view or remove items from your Shopping Cart, go to the Checkout. To remove any items click on the Delete icon on the right hand side of the item description.
Your order submission may not have been successful. Please contact us at email@example.com to check.
Otherwise – your spam filter may be blocking our emails. Ensure to check your junk folder and or settings on your computer.
Enjoy free delivery for all online purchases over $50.
Online purchases under $50 will incur a $15 freight charge.
Orders placed before 12pm EST will be dispatched either same or next business day.
Orders placed after 12pm EST will be dispatched within 2 business days.
Yes we can ship internationally but additional freight is charged and must be paid prior to dispatch of goods.
If you require an international delivery, please contact our Customer Service team at firstname.lastname@example.org for a quote.
Please note that pricing does not include any duties and taxes that may be applicable to import items into your particular international destination.
Once your order has been dispatched you will be notified by email. Your dispatch notification includes a consignment number and a link to our live order tracking system. Enter your consignment number to track your order, including dispatch date, delivery ETA or delivery confirmation.
To obtain a ‘Proof of delivery’ you will need to email us at email@example.com
All orders are disptched from our Melbourne warehouse, please allow 3-5 business days for delivery.
If you are not present at the time of delivery, you will receive a calling card and may be required to collect your parcel from your local collection centre.
We are unable to deliver to a PO Box as orders will require a signature on delivery.
No. We’re unfortunately unable to allow collections from our warehouse. Our warehouse operates with a highly automated dispatch system which allows us to process orders quickly and efficiently.
Payment can be made using your Dealer Code or Credit Card
Payments can be made by credit card only.
We accept payment via VISA and Mastercard only.
Your credit card will be charged at the completion of your order and purchases will be displayed as Zinc Group Pty Ltd on your credit card statement.
Note: All prices per item are inclusive of GST
Your security while shopping online is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security. The checkout securely encrypts all payment information which is sent directly to the bank, so we do not store your credit card details.
If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice.
Lexus Shop is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.
Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose. Our policy under these circumstances is:
You (the customer) are entitled to a refund for items you purchase if the item is:
and you return the item within a reasonable time after purchase and provide proof of purchase. If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.
Lexus Consumer reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.
If you are entitled to a refund but you would prefer to exchange the item, we are happy to do this for you.
Should you wish to exchange the item for an alternative size or colour, please contact the Merchandise team at firstname.lastname@example.org. Upon exchange approval, you will be required to enclose with your goods a postage-paid, self-addressed bag (Australian residents only). Please note: all postage costs will be covered by the customer. If the same item is no longer available, a refund will be provided crediting your original method of payment.
We do not offer exchanges for international customers, however, we will gladly refund your purchase to your original method of payment provided all of the Refund Policy conditions are met.
Please note we do not accept returns for underwear.
Please ensure your order #, name, address, phone number and instructions are clearly indicated and send to the address below using Australia Post eparcel (not Express Post).
Att: Lexus/Zinc Returns
83-89 Freight Drive
Somerton VIC 3062
If you have any questions, please email us at email@example.com
If you have received the incorrect item or damaged stock, please email firstname.lastname@example.org within 21 days of receiving your order. A ‘RA’ – returns authorisation number will be issued so goods can be returned. Zinc will exchange incorrect items or replace damaged / faulty stock at our cost.
Zinc is Lexus preferred merchandise provider and the only branded merchandise provider covered by an agreement.
When you order your branded merchandise through Zinc you can be assured that the item reflects our purpose and values and has gained preapproval of Brand Marketing.
Any other suppliers would need to go through a Procurement process on Lexus'' standard contract terms.
For any adhoc or customised merchandise, please contact: